If your Edpuzzle lesson isn’t working, try these quick steps before reaching out most issues can be fixed in just a few minutes.

1. Lesson Won’t Submit

• Make sure you watched the entire video and answered all questions.

• Scroll down — look for a Submit button (sometimes hidden at the bottom).

• If it still won’t submit:

  • Switch browsers (use Chrome or Safari)

  • Or use the Edpuzzle app on your phone/tablet:

    • iOS App

    • Android App

  • Clear cookies/cache and restart your device.

2. Video Won’t Load

• Try another browser or device.

• Check your Wi-Fi connection.

• Turn off ad blockers or pop-up blockers.

• Clear your browser cache and cookies.

3. Need to Redo a Lesson

• Go to your Edpuzzle dashboard.

• Find the class and lesson, and click Retry.

• If Retry isn’t available, ask support to reset it for you.

4. Questions or Video Not Showing Correctly

• Rewatch the video and answer all questions again.

• If the issue continues, note the video name and let us know — you’ll still get credit once verified.

5. Still Stuck?

Email support@smarterby1degree.com and include:

• Student name

• Class name

• Lesson title

• Screenshot of the problem

Our team will review it and make sure you get credit for your work.